Shipping policy

Imperial Roots, LLC Shipping Policy

  1. Order Processing Time

All our orders are processed and shipped out within 7 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24 to 72 hours for the tracking information to update.

  1. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

  1. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

We provide various shipping options:

The shipping methods and delivery times per region are represented by the following table:

Standard shipping (7-9 business days)- $4.99 via USPS First Class Package

Priority shipping (2-3 business days)- $10 via USPS Priority

Next Business Day via UPS- Your order will be processed on the same day if order is received by 12 noon (Mon-Fri) EST (US) *Saturday is not a Delivery day



Country or Region


Express (Business days)


7-9 Business days

3-5 Business days


8-10 Business days

5-7 Business days


12-14 Business days

7-9 Business days


12-14 Business days

6-8 Business days


Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Easter, Thanksgiving, or Christmas. In addition, please note that due to Covid 19 restrictions, shipping

Due to the COVID-19 Pandemic, Processing, Shipping and Delivery Times may be longer than usual.

  1. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS.

  1. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

  1. Returns and Refunds

Please refer to our refund policy

  1. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at